Patient Info > Office Policy

Office Policy

Fees, Payment and Insurance

All charges including co-pay, deductible and coinsurance charges are due at the time of visit.

We accept cash, checks, money orders, Visa and Master Card. We do not accept American Express.

Payments for cosmetic procedures are due in full at the time of your visit. Please note that cosmetic procedures are NOT covered by insurance.

Cancellation Policy

We understand that sometimes it is necessary to re-schedule appointments. We ask that you kindly give at least 24 hours notice prior to canceling and we will gladly reschedule your appointment. In the event that you are unable to give sufficient notice, a cancellation fee may apply. This courtesy, on your part, will make it possible to give your appointment to another patient.

For cosmetic procedures, a $50 deposit is required at the time of scheduling your appointment. This deposit will be applied toward the procedure on the day of service. If you are unable to keep your appointment, kindly give at least 24 hours notice prior to canceling and we will gladly reschedule your appointment and apply your deposit to future services. If the appointment is a ‘no-show’, the deposit will not be applied to future services. We regret any inconvenience this may cause.

Privacy

We take the issue of our patients' personal privacy very seriously. We pledge to never make available to any third party any personal, private, medical, and/or any other information. We will never give your email address to anyone. Health and medical websites have a particular responsibility to protect the privacy and confidentiality of their users. You have a right to use such sites with the confidence that your personal, private, medical, and/or any other information is not being tracked, collected, otherwise aggregated, or disclosed.

Gratuities

We are committed to providing exceptional service by our knowledgeable and expertly trained staff. If you are pleased with your treatment, we suggest a 20% gratuity for your esthetician.

Telephone Calls

We encourage you to call with questions. Our staff is well trained to answer most of your calls, but will forward to Dr. Sturza or Dr. Stallings any calls requiring their personal attention. If you have an emergency, you may need to go to the nearest emergency room. Otherwise, our 24-hour answering service is available for your messages.

Prescription Refills

Prescription refills are handled during office hours, when we have full access to your medical records. Refills are not filled on holidays, weekends, or if you have not been seen for more than six months.